Why is it useful?
It would help to understand just how Engagement Minutes were calculated for a given person without going through and doing all of the math.
Who would benefit from it?
All users would benefit from having the function available. It would save time going through the engagement minute rules and calculating the values in excel. Its usually something support or a CSM helps people with but opening to this the UI will save time for all parties.
how should it work?
It should implant each Engagement Minute assignment step by step outlining how it reached the total Engagement Minutes for a person. Imagine an additive chart grouped by Activity type.